The Ministry of Education has added the "Citizen Appeals" service to the platform https://portal.edu.az/ in order to further improve the processing of citizens' appeals and ensure accessibility. In addition to more flexible, transparent and high-quality organization of work in this area, the service has the advantage of facilitating the process of sending appeals electronically, step-by-step tracking of each appeal by citizens and receiving responses.
 
To take advantage of this service, you can watch the video instructions below

https://www.youtube.com/watch?v=RLfoP1lLLUQ&feature=emb_logo.